Return Policy

Vasindux has a 3 year warranty and a 30 day return policy. Any return or exchange request submitted after the 30 day period will not be accepted.  

To be eligible for a return, the product must be in be in the original packaging and in like new condition.

Please submit the purchase order number for the item you wish to return.  No returns will be accepted without our confirmation and issuance of an RMA. “Return Merchandise Authorization”

Acceptable returns are subjected to a 12% return fee, this will be deducted from the total to be refunded.

Upon approval of your return request, Vasindux may provide you with a prepaid return label and instructions to return your purchase.

Refunds:

After returns are delivered to Vasindux, our shipping department performs a series of tests and inspections to ensure that the item(s) returned are not damaged. An email notification will be sent to you to confirm that your return was received by Vasindux. We will also notify you of the approval or rejection of your refund request.

Approved refunds will be processed within 5 business days. A credit will automatically be applied to your credit card or original method of payment.

A full refund may not be granted if:

• The returned product has obvious signs of use and/or abuse
• The product is returned in a relatively poor condition, is damaged or missing parts or components of the packaging materials.

Late or missing refunds:

Please keep in mind that it may take a couple days for your bank to credit your account or for funds refunded to be available or accessible to you.

If you haven’t received a refund or notification about your return, please contact us at info@vasindux.com

Demo items:

Demo or discounted items have the same return policy and warranty as regularly priced items. 

Exchanges: (if applicable)

Vasindux will only replace or repair items that are defective or damaged based on the specific product's warranty statement. We will not accept returns/exchanges for cosmetic issues not relating to the functionality of the product. Should you wish to exchange it for the same item, send us an email at info@vasindux.com with a brief description of the the problem and pictures if possible. We will render our decision within 1 business day (in most cases) and issue you a prepaid return label.

Shipping:

To return your product, print the prepaid label and follow the simple return instructions provided.

We encourage you to consider using a trackable shipping service or purchasing shipping insurance and/or signature required for items over $1,000.00.  

Vasindux is not responsible for delays in shipping related to postal disruptions and or natural disasters. The cost of shipping will be deducted from returned items.